Richard T Curley Plumbing & Heating

The reviews reveal a generally positive sentiment towards Richard T. Curley Plumbing & Heating. Recurring themes include:High Customer Satisfaction: Many customers are extremely grateful for the services, highlighting the team's quick response times, especially in emergencies. Customers described feeling rescued in times of distress, particularly instances where plumbing issues threatened to disru... Read more

The reviews reveal a generally positive sentiment towards Richard T. Curley Plumbing & Heating. Recurring themes include:High Customer Satisfaction: Many customers are extremely grateful for the services, highlighting the team's quick response times, especially in emergencies. Customers described feeling rescued in times of distress, particularly instances where plumbing issues threatened to disrupt important life events, such as job interviews.Professionalism and Honesty: Reviewers consistently mention Richard Curley's professionalism and honesty. Many expressed appreciation for not being pressured into unnecessary services or products, as well as the fair pricing provided. This aspect builds a high level of trust among the customer base.Communication Skills: The company's communication is often praised, particularly how Richard's wife handles calls, calming panicked customers. Many reviewers noted that they were kept informed about arrival times and had clear explanations of work completed.Quality of Work: The quality of plumbing services rendered was frequently highlighted, with numerous reviews indicating satisfaction with the effective repairs and installations performed. Long-term customers reiterated their loyalty based on past positive experiences.Mixed Experiences: Despite the overwhelmingly positive feedback, there were a few dissatisfied customers who reported issues with communication and billing practices. Specifically, one reviewer mentioned a lack of call-backs regarding service requests, and another expressed concern about high charges and ambiguous billing. These critiques suggest an area for potential improvement in service transparency.Community Connection: Several reviews reflect a strong sense of community and personal connection, with customers expressing heartfelt thanks and wishing the team well during the holiday season. This indicates that Richard T. Curley Plumbing & Heating not only provides services but also builds relationships with their clients. In summary, while most reviews are highly positive, addressing the concerns raised in negative feedback could further bolster the reputation of Richard T. Curley Plumbing & Heating and enhance overall customer satisfaction. Read less