Quality Deluxe Plumbing

Quality Deluxe Plumbing shows a genuinely mixed track record across all four dimensions. Professionalism scores moderately well overall — many reviewers praise Eric's communication, punctuality, and friendly demeanor — but is significantly dragged down by two explicit no-show/ghosting incidents and a prolonged 2-month communication failure on an insurance job. Project completion is the most co... Read more

Quality Deluxe Plumbing shows a genuinely mixed track record across all four dimensions. Professionalism scores moderately well overall — many reviewers praise Eric's communication, punctuality, and friendly demeanor — but is significantly dragged down by two explicit no-show/ghosting incidents and a prolonged 2-month communication failure on an insurance job. Project completion is the most concerning dimension: one reviewer describes a catastrophic 6-month unfinished project involving unpaid subcontractors, missing materials, and a client left without heat through winter, while another describes an abandoned job requiring a competitor to finish it; these are severe failures that cannot be offset by the many routine completions. Pricing receives mixed signals — several reviewers praise competitive and fair pricing, but one reviewer caught a part being marked up nearly 5x its actual cost, and another flagged overcharging for unnecessary work. Experience scores reasonably well, with multiple reviewers noting skilled, knowledgeable workmanship and effective problem-solving, though one review explicitly states a technician missed an obvious diagnosis that a competitor caught immediately. Read less