Quality Deluxe Plumbing

reveal a recurring theme of variable service quality. A significant portion of reviews accentuates Eric's competence, reliability, and excellent customer service during plumbing emergencies, which resulted in high customer satisfaction levels. Customers often appreciated prompt responses, ability to explain options clearly, and willingness to work within budget constraints. Anecdotes of successful... Read more

reveal a recurring theme of variable service quality. A significant portion of reviews accentuates Eric's competence, reliability, and excellent customer service during plumbing emergencies, which resulted in high customer satisfaction levels. Customers often appreciated prompt responses, ability to explain options clearly, and willingness to work within budget constraints. Anecdotes of successful projects, where Eric delivered high-quality workmanship and efficient service, reinforce many favorable impressions. On the contrary, serious complaints emerged in several reviews, illustrating a troubling side of the company. Instances of unprofessional behavior, such as missed appointments and poor communication, were highlighted by multiple customers. Frustrations reached a peak with allegations of dishonesty, failure to complete projects, and excessive pricing compared to competitors. One review described an entire heating system installation debacle, leading to uncovering accusations of scamming and dishonest practices. Furthermore, discussions surrounding the hiring of subcontractors raised concerns among clients, especially when subcontractors reported payment issues. Reviews indicate that Quality Deluxe Plumbing may struggle to maintain the quality and reliability as they scale operations or manage subcontracted work. In summary, while Quality Deluxe Plumbing has established a reputation for prompt service and competent plumbing work under Eric's leadership, the variance in service effectiveness and reliability highlights the necessity for diligence from consumers considering their offerings. Recurrent pleas for better communication and honesty suggest areas for improvement that could benefit both the company and its clientele moving forward. Read less