Overview of Company Customer Sentiment Analysis in May
ONeal Plumbing & HVAC shows a mixed but generally positive track record across a small review set. Professionalism scores are dragged down significantly by one recent 2024 review describing complete non-responsiveness and job abandonment after initial contact — a serious concern that offsets the friendly and courteous impressions left in older reviews. Project completion is similarly impacted: f... Read more
ONeal Plumbing & HVAC shows a mixed but generally positive track record across a small review set. Professionalism scores are dragged down significantly by one recent 2024 review describing complete non-responsiveness and job abandonment after initial contact — a serious concern that offsets the friendly and courteous impressions left in older reviews. Project completion is similarly impacted: four reviews describe work that was fully delivered, but the most recent review documents an incomplete job with no follow-through, which is weighted heavily given its recency. Pricing feedback is consistently positive across the reviews that mention it, with multiple reviewers noting affordability and fair quotes. Workmanship quality is generally praised where mentioned, though the sample is too small to draw firm conclusions. Read less