Kenneth J. Leboeuf Plumbing & Heating

The sentiment surrounding Kenneth J. Leboeuf Plumbing & Heating is polarized, showcasing both positive and negative experiences among customers.Positive Experiences: Several reviewers appreciated the promptness of Mr. Leboeuf in responding to urgent needs, noting that he arrived on time and was available when called. Specifically, customers shared their satisfaction with his responsiveness in s... Read more

The sentiment surrounding Kenneth J. Leboeuf Plumbing & Heating is polarized, showcasing both positive and negative experiences among customers.Positive Experiences: Several reviewers appreciated the promptness of Mr. Leboeuf in responding to urgent needs, noting that he arrived on time and was available when called. Specifically, customers shared their satisfaction with his responsiveness in scheduling and executing jobs effectively. The detail-oriented nature of his work received praise, especially when he was able to provide immediate solutions using parts that he had readily available. Overall, those who enjoyed his services reported reasonable fixed rates and clear communication regarding costs.Negative Experiences: In contrast, numerous reviews highlighted discontent with both the pricing and customer service. Clients expressed that rates seemed excessively high for the work done, comparing costs to industry standards and feeling they had been taken advantage of. Some customers described their interactions with Mr. LeBoeuf as rude, indicating a lack of professionalism in his demeanor, particularly when addressing concerns or discussing estimates. This inconsistency in treatment raised red flags for potential customers regarding the quality of service and customer engagement.Summary of Common Themes: - Promptness: Many customers noted that Mr. LeBoeuf consistently arrives on time, which is a major advantage in emergency situations. - Quality of Work: While some were pleased with the quality of the work performed, there were also on-going criticisms about perceived lack of knowledge and limited willingness to tackle more complex problems. - Pricing Concerns: A recurring theme among reviews is dissatisfaction with pricing, where users felt the charges were unjustifiably high, especially for what they considered simple jobs. - Customer Service Issues: Rude interactions and a dismissive attitude towards customer concerns were pointed out as significant issues, damaging customer trust and overall experience. In conclusion, while many find his work adequate and timely, significant concerns regarding pricing and customer service have emerged, indicating potential areas for improvement for Kenneth J. Leboeuf Plumbing & Heating. Read less