Garabedian Plumbing & Heating

The reviews for Garabedian Plumbing & Heating vary widely, with several consistent themes emerging among both positive and negative sentiments:Promptness and Responsiveness: Many customers consistently praise Garabedian for their quick response times, particularly in emergency situations. Several reviewers noted that technicians arrived within hours, which was crucial during incidents like broken ... Read more

The reviews for Garabedian Plumbing & Heating vary widely, with several consistent themes emerging among both positive and negative sentiments:Promptness and Responsiveness: Many customers consistently praise Garabedian for their quick response times, particularly in emergency situations. Several reviewers noted that technicians arrived within hours, which was crucial during incidents like broken water heaters and non-functioning furnaces.Quality of Technicians: Several reviews highlight the professionalism, friendliness, and expertise of specific technicians, suggesting that Garabedian employs knowledgeable workers who are capable of explaining problems and solutions clearly. This factor contributes positively to the overall customer experience for many.Billing Practices and Cost Disputes: A significant number of negative reviews point to dissatisfaction with the company's billing practices. Customers frequently reported feeling overcharged for services rendered, with complaints about long billing hours for what should be straightforward tasks like faucet replacements or installations. The transparency of pricing was also heavily criticized when customers felt they were not adequately informed about potential additional costs.Customer Service Issues: There are multiple mentions of rude or unhelpful customer service experiences, particularly in situations where mistakes were made. Some customers expressed frustration over the handling of complaints and the company's reluctance to accept responsibility for errors made by technicians, which significantly tarnished their impressions of Garabedian.Property Damage and Mistakes: Multiple reviews recounted incidents where work led to further issues, such as water damage from repair mistakes. Customers were particularly incensed by the company's response or lack thereof to these incidents, feeling that their concerns were dismissed or inadequately addressed.Mixed Experiences with Heating: While some reviews expressed satisfaction with plumbing services, many negative reviews emphasized that the company fell short when it came to heating services. Customers advised against trusting Garabedian's capabilities in this area, suggesting the need for improved competency within the heating segment of their offerings. In conclusion, the reviews for Garabedian Plumbing & Heating reflect a company that can deliver quality service under the right conditions, but customer experience can drastically shift due to poor communication, unclear pricing practices, and mishandled mistakes. Potential customers may wish to weigh the positive aspects of their prompt and skilled labor against the concerns highlighted in the reviews around billing clarity and customer service experiences. Read less