Favreau L R Septic Service

The reviews indicate several overarching themes regarding the sentiment towards Favreau L R Septic Service:Professionalism and Responsiveness: Multiple reviewers emphasized the professionalism of the staff, both in the office and in the field. They appreciated the promptness of the service and the courteous nature of the technicians. The follow-up calls after service were frequently mentioned as a... Read more

The reviews indicate several overarching themes regarding the sentiment towards Favreau L R Septic Service:Professionalism and Responsiveness: Multiple reviewers emphasized the professionalism of the staff, both in the office and in the field. They appreciated the promptness of the service and the courteous nature of the technicians. The follow-up calls after service were frequently mentioned as a commendable practice that enhances customer satisfaction.Customer Service Excellence: Many customers praised the company's customer service, describing their interactions as pleasant and accommodating. Reviewers expressed gratitude for the support from staff members, especially in managing inquiries and concerns regarding septic services.Quality of Work: Several reviews pointed to the quality of work provided by Favreau. Satisfied customers noted thorough and attentive service, where technicians tackled issues effectively and ensured the customer's property was preserved as much as possible. This was especially highlighted in cases involving significant repairs or emergencies.Minor Issues with Specific Incidents: While the majority of reviews are positive, there were notable complaints about specific incidents of technician behavior. One review detailed an instance where a technician's actions caused damage to a customer's driveway, which led to dissatisfaction. Additionally, concerns were raised regarding unexpected charges related to third-party services, which could suggest a need for clearer communication about service scopes.General Likelihood to Recommend: The prevailing sentiment from customers is one of endorsement and loyalty, as many express a willingness to recommend Favreau to others and use their services again in the future. This speaks to the company's strong reputation within the community as a trustworthy provider of septic services. In conclusion, Favreau L R Septic Service enjoys a strong positive reputation characterized by its excellent customer service, professionalism, and reliability, with only a few areas identified for potential improvement. Read less