Overview of Company Customer Sentiment Analysis in January
Cleghorn Plumbing & Heating has received a mix of positive and negative reviews in the last month. Many customers express a high level of satisfaction with the quality of work, highlighting the professionalism, knowledge, and efficiency of some of the staff, particularly in emergency situations. Long-standing clients appreciate the company's long history of reliability and trustworthiness. However... Read more
Cleghorn Plumbing & Heating has received a mix of positive and negative reviews in the last month. Many customers express a high level of satisfaction with the quality of work, highlighting the professionalism, knowledge, and efficiency of some of the staff, particularly in emergency situations. Long-standing clients appreciate the company's long history of reliability and trustworthiness. However, several reviews indicate frustration regarding communication issues, including a lack of follow-up and cancellations without notice. Additionally, some reviews mention billing concerns and dissatisfaction with customer service interactions, suggesting that while the workmanship may be commendable, the overall customer experience is inconsistent. Read less
Overview of Company Customer Sentiment Analysis in January
Positive Experiences: A number of customers commend Cleghorn Plumbing & Heating for their reliable service and availability, particularly in emergencies. Reviewers appreciate the owner, Franny, and employees like Carl for their honesty, effectiveness, and educational approach during service calls. Long-term customers express loyalty to the company, emphasizing their trust in the quality of workman... Read more
Positive Experiences: A number of customers commend Cleghorn Plumbing & Heating for their reliable service and availability, particularly in emergencies. Reviewers appreciate the owner, Franny, and employees like Carl for their honesty, effectiveness, and educational approach during service calls. Long-term customers express loyalty to the company, emphasizing their trust in the quality of workmanship and fairness in pricing.Communication Issues: Despite the positive feedback for service delivery, there are significant concerns regarding communication. Several reviewers reported frustrations related to receiving no callbacks after inquiries or scheduled appointments. Instances of unreturned calls and difficulties in reaching the office lead to a counterproductive customer experience, leaving clients feeling neglected and undervalued.Scheduling and Professionalism: Some customers experienced issues with scheduling, noting that appointments were made but then not honored, with no proactive communication from the company. This has led to dissatisfaction where customers felt misled or ignored, especially in emergency situations.Billing Concerns: A few reviewers raised concerns about transparency in billing, specifically when multiple technicians were present, where additional charges applied without clear justification. This has added to some customers' frustration, leading to a perception of unfair practices.Inconsistency in Experience: Overall, while the technical service provided by Cleghorn Plumbing & Heating received praise, the inconsistency in customer service, particularly with responsiveness and communication, appears to tarnish the overall sentiment surrounding the company. In summary, Cleghorn Plumbing & Heating has a strong foundation of skilled tradespeople, yet they must address the evident gaps in customer service and communication to improve overall client satisfaction. Read less
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