Caswell Plumbing and Heating

The review set is extremely small (3 reviews) and spans a wide date range (2013–2015), making any conclusions highly tentative. Two positive reviews praise Tim's courtesy, responsiveness, fair pricing, and workmanship, but the single 1-star review is severe: it alleges misrepresentation of a warranty, significant property damage (~$10,000), and a failure to honor a verbal reimbursement commitmen... Read more

The review set is extremely small (3 reviews) and spans a wide date range (2013–2015), making any conclusions highly tentative. Two positive reviews praise Tim's courtesy, responsiveness, fair pricing, and workmanship, but the single 1-star review is severe: it alleges misrepresentation of a warranty, significant property damage (~$10,000), and a failure to honor a verbal reimbursement commitment over five months. The 1-star review heavily drags down professionalism and project completion scores because it describes a pattern of broken follow-through and non-communication after an initial apology. The positive reviews are older and lack the specificity needed to fully offset a documented complaint of this magnitude. Read less