AWM Mechanical

The reviews highlight two distinct experiences with AWM Mechanical. The positive feedback centers around a specific employee, Anthony, who is praised for his honesty and efficiency. OneReviewer expressed gratitude for not having to pay for a service call because Anthony provided guidance over the phone, indicating that AWM Mechanical is capable of delivering exceptional customer service when their... Read more

The reviews highlight two distinct experiences with AWM Mechanical. The positive feedback centers around a specific employee, Anthony, who is praised for his honesty and efficiency. OneReviewer expressed gratitude for not having to pay for a service call because Anthony provided guidance over the phone, indicating that AWM Mechanical is capable of delivering exceptional customer service when their staff members engage positively with clients. This experience suggests that there are reliable and trustworthy parts of the company. In stark contrast, another reviewer reported a frustrating experience of being "ghosted" after scheduling, which denotes a lack of professionalism and follow-through on commitments. This aspect of the service seems to undermine the potential positive impact that individual performance can have on the overall customer experience. It highlights a significant area of concern regarding customer communication and reliability. Overall, the reviews suggest a dichotomy within AWM Mechanical's operational effectiveness. The company appears to have capable and honest staff members; however, there are critical gaps in their customer service protocols that lead to dissatisfaction and frustration among some customers. Addressing these issues could enhance the overall customer experience and reliability perception of the company. Read less