A. Direda Plumbing Heating & Air Conditioning

The reviews for Direda Plumbing showcase two prominent sentiments: satisfaction with the service and frustration with pricing and communication issues. Customers who reported positive experiences often mentioned the company's prompt response to emergencies, quick service delivery, and effective communication throughout the process. Instances of the team arriving within a couple of hours and compl... Read more

The reviews for Direda Plumbing showcase two prominent sentiments: satisfaction with the service and frustration with pricing and communication issues. Customers who reported positive experiences often mentioned the company's prompt response to emergencies, quick service delivery, and effective communication throughout the process. Instances of the team arriving within a couple of hours and completing jobs efficiently were frequently highlighted, showcasing their operational strengths. Reviewers expressed appreciation for specific technicians, like Tony and Mike, emphasizing their professionalism and willingness to accommodate urgent requests. On the other hand, a notable portion of the feedback is critical of the company's pricing and customer service practices. Several customers felt that their charges were excessive compared to industry standards, with claims of overcharging for parts and labor without appropriate justification. Some reviews depicted experiences where the perceived quality of work did not match the high costs, leading to feelings of exploitation. Moreover, concerns about delayed follow-ups and poor communication practices contributed to a negative perception, making it difficult for customers to trust the company fully. The disparity in the reviews indicates that while Direda Plumbing has the potential to deliver excellent service, inconsistency in pricing transparency and communication hampered the experience for many, highlighting areas where the company could improve to achieve a more universally positive reputation. Read less