Riggs Mechanical Plumbing and HVAC

The reviews reveal a pattern of praise primarily directed at Rob, the owner, emphasizing qualities like diligence, responsiveness, and a personable approach that resonates with many clients. The positive testimonials frequently mention his deep expertise in plumbing and HVAC systems, the ease of communication, and his willingness to accommodate challenges, such as payment difficulties and emergenc... Read more

The reviews reveal a pattern of praise primarily directed at Rob, the owner, emphasizing qualities like diligence, responsiveness, and a personable approach that resonates with many clients. The positive testimonials frequently mention his deep expertise in plumbing and HVAC systems, the ease of communication, and his willingness to accommodate challenges, such as payment difficulties and emergencies. Customers often feel reassured by his understanding demeanor and appreciate the quality of his craftsmanship, particularly for heating system replacements and urgent repairs during adverse weather conditions. However, the one significant negative review raises serious concerns regarding the consistency of Rob's work, particularly in larger renovation projects. The criticism centers on poor project execution, lack of attention to detail, and frequent delays that extended a job well beyond its anticipated timeline. Issues such as improper installations, miscommunication, and inadequate cleanup lead to frustration and dissatisfaction. The review describes a disorganized work approach, with unnecessary complications arising from Rob's actions and decisions, severely affecting the overall experience for the clients involved. In summary, while Riggs Mechanical Plumbing and HVAC has been praised for its dedicated customer service and timely emergency response, the company must address critical deficiencies in project management, communication, and workmanship to ensure a more uniform and reliable standard of quality moving forward. Potential customers may want to weigh these mixed experiences carefully before committing to larger projects. Read less