Osden

The reviews indicate a notable dissatisfaction with the initial customer service experience, particularly regarding responsiveness. The delayed response in a moment of urgency suggests that the company's emergency service protocol may require improvement to enhance customer satisfaction in urgent situations. On the other hand, the positive sentiments outweigh the negatives regarding the actual s... Read more

The reviews indicate a notable dissatisfaction with the initial customer service experience, particularly regarding responsiveness. The delayed response in a moment of urgency suggests that the company's emergency service protocol may require improvement to enhance customer satisfaction in urgent situations. On the other hand, the positive sentiments outweigh the negatives regarding the actual service provided by the technicians Conner and Tim. Reviewers highlighted the professionalism, skills, and efficiency of the technicians, effectively turning a negative situation into a positive one. The prompt delivery and installation of the hot water heater, along with addressing additional plumbing needs (rotted pipes and gas line), demonstrated their expertise and commitment to customer care. Additionally, the pricing aspect received favorable comments, indicating that customers found the charges to be reasonable given the quality of work. This suggests that despite initial hurdles, Osden Read less