All Mechanical Sewer and Drain

The reviews indicate significant issues with customer service and communication. Customers report waiting for scheduled appointments that were not honored, often leading to frustration with the lack of updates from the company. Specifically, one review describes a scenario where the technician failed to arrive without notice, leading the customer to feel neglected and undervalued. Furthermore, th... Read more

The reviews indicate significant issues with customer service and communication. Customers report waiting for scheduled appointments that were not honored, often leading to frustration with the lack of updates from the company. Specifically, one review describes a scenario where the technician failed to arrive without notice, leading the customer to feel neglected and undervalued. Furthermore, there are complaints related to pricing transparency and perceived overcharging. Customers were aware of subsequent costs and expressed feeling misled about what they would be responsible for prior to the service. In this instance, the quoted price of $65 for a diagnostic coupled with an unexpected $250 for repairs led the customer to question the fairness of these charges. The review also mentioned a quote from another company, signaling that customers may be actively comparing service costs, which further exacerbates feelings of being taken advantage of. Professionalism was another highlighted concern. The technician's choice to leave abruptly rendered the customer feeling ignored and their issues unresolved. The incident where the technician prioritized a phone call over the service sowed distrust, as it demonstrated a lack of commitment to customer care. Overall, these reviews convey a strong sentiment of frustration, with particular emphasis on communication breakdowns, pricing discrepancies, and a lack of professionalism. Customers have expressed a reluctance to recommend All Mechanical Sewer and Drain due to these experiences, indicating a need for the company to address and improve upon these critical aspects of their service delivery. Read less