Kelly Plumbing & Heating

Across the reviews, multiple themes emerge regarding Kelly Plumbing & Heating's service offering:Quality of Service: Numerous reviews highlight the technicians' professionalism, technical knowledge, and the quality of work performed. Ryan Bishop is frequently praised for his diligence in both repairs and routine maintenance, with many noting that he takes the time to explain issues clearly.Custome... Read more

Across the reviews, multiple themes emerge regarding Kelly Plumbing & Heating's service offering:Quality of Service: Numerous reviews highlight the technicians' professionalism, technical knowledge, and the quality of work performed. Ryan Bishop is frequently praised for his diligence in both repairs and routine maintenance, with many noting that he takes the time to explain issues clearly.Customer Engagement: Customers appreciate the thorough communication from both technicians and administrative staff. Many reviews mention how technicians like Mario and Ryan engage with customers, providing updates on progress and explaining the functionalities of installed systems meticulously.Fair Pricing: The cost-effectiveness of the services provided is another key point of satisfaction. Reviewers indicate that while Kelly Plumbing & Heating might not always be the cheapest option, they offer great value for money and are transparent about pricing.Dedicated Management: Owner Jim Kelly is often mentioned as being personally involved in the projects, assessing needs, and providing estimates. His approach appears to instill confidence in customers, as they feel they are receiving honest recommendations tailored to their specific requirements.Responsiveness and Availability: Many customers commend the company's responsiveness to emergencies and quick scheduling. Even in urgent situations, such as broken HVAC systems during heatwaves, reviewers report swift action by Kelly Plumbing & Heating, particularly with service technicians available to assess and resolve issues promptly.Professional Crew: Reviewers consistently note the professionalism and courtesy of the installation and service teams. They describe both the environment left after services as well-maintained and the approach of the staff as respectful and friendly.Occasional Negative Feedback: Although the reviews are largely positive, a few isolated comments mention experiences around communication or follow-up issues, particularly regarding scheduling and call-backs. These instances appear to be exceptions rather than the rule but highlight potential areas for improvement. In conclusion, the predominant sentiment towards Kelly Plumbing & Heating is highly positive, with strong recommendations from satisfied customers, reflecting satisfaction in both the technical service provided and the overall customer experience. The firm seems to effectively balance quality work, customer engagement, and fair pricing, positioning them as a respected player in the HVAC service industry. Read less