Emond Plumbing & Heating Inc

This contractor shows a stark divide between technical skill and customer service execution. While experience and workmanship are consistently praised (82.5), professionalism is severely compromised by documented rude staff, poor communication, and unresponsive scheduling. Project completion is undermined by a critical incident where the contractor created problems requiring four return visits wit... Read more

This contractor shows a stark divide between technical skill and customer service execution. While experience and workmanship are consistently praised (82.5), professionalism is severely compromised by documented rude staff, poor communication, and unresponsive scheduling. Project completion is undermined by a critical incident where the contractor created problems requiring four return visits without resolution, and charged for additional service calls. Pricing concerns are mixed—some customers report competitive quotes while others cite excessive charges for incomplete work. The company's inability to manage customer interactions and follow through on problem resolution significantly drags down the overall score despite technical competence. Read less