Emond Plumbing & Heating Inc

Positive Feedback: - Many reviewers highlight the professionalism, knowledge, and helpfulness of the service staff, particularly technicians like Don and Brian, who are praised for their dedication to customer satisfaction. - Several customers expressed gratitude for competitive pricing and high-quality service, noting that Emond Plumbing & Heating has provided reliable service over the yea... Read more

Positive Feedback: - Many reviewers highlight the professionalism, knowledge, and helpfulness of the service staff, particularly technicians like Don and Brian, who are praised for their dedication to customer satisfaction. - Several customers expressed gratitude for competitive pricing and high-quality service, noting that Emond Plumbing & Heating has provided reliable service over the years, particularly in furnace servicing and installation. - A handful of reviews celebrate prompt response times and effective problem-solving, attracting commendations like "A+ Service," and encouraging word-of-mouth recommendations.Negative Feedback: - A significant number of complaints revolve around customer service interactions, particularly with the office staff. Reviewers describe experiences with rudeness, lack of empathy, and unsatisfactory communication, leading to frustration and dissatisfaction. - Issues with unresolved or recurring problems were highlighted by some customers. There is concern over being charged repeatedly without resolution, which leads to a sentiment of mistrust towards the company. - Problems with scheduling and perceived inefficiency were mentioned as a consistent theme. Customers reported long waiting times for service and inadequate timeframes for emergency responses.Billing and Charges: - A notable complaint involved dissatisfaction with billing practices, where customers felt overcharged or misled regarding service costs, particularly for seemingly simple tasks, which negatively impacted their trust in the company. In summary, while Emond Plumbing & Heating Inc. has garnered a loyal customer base that appreciates its technical skills and product offerings, it faces substantial criticism regarding its customer service and communication practices that could negatively affect its reputation in the long run. Read less