Claude Dubord & Son, Inc

This contractor shows significant professionalism issues despite some positive emergency response experiences. While two reviews praised quick response times and politeness, four reviews documented serious failures in customer service, accountability, and follow-through. The most detailed review (2024) reveals a pattern of poor listening, refusal to take responsibility, and lack of customer care w... Read more

This contractor shows significant professionalism issues despite some positive emergency response experiences. While two reviews praised quick response times and politeness, four reviews documented serious failures in customer service, accountability, and follow-through. The most detailed review (2024) reveals a pattern of poor listening, refusal to take responsibility, and lack of customer care when issues arose. Project completion problems are evident in incomplete work (unpacked dirt causing sinkholes) and property damage without accountability. Pricing concerns emerge from the 2024 review suggesting the customer was not properly informed of requirements. The company demonstrates inconsistent service quality with better emergency response but poor handling of customer concerns and disputes. Read less