Bradlynn

This single review paints a consistently negative picture across multiple dimensions. Professionalism suffered significantly due to poor responsiveness — the customer had to call the owner's personal cell phone to get a callback, faced long wait times, and was ultimately told the company no longer does residential work when seeking a resolution. Project completion is scored very low because the ... Read more

This single review paints a consistently negative picture across multiple dimensions. Professionalism suffered significantly due to poor responsiveness — the customer had to call the owner's personal cell phone to get a callback, faced long wait times, and was ultimately told the company no longer does residential work when seeking a resolution. Project completion is scored very low because the same defect (faulty outdoor spigots) was never properly resolved across two separate service calls over two years, and the contractor ultimately refused to honor the implied warranty on acknowledged faulty work. Experience is scored slightly higher than the other dimensions only because the technician did diagnose the recurring issue and acknowledged it was a known problem with the model, but failed to deliver a lasting fix. Pricing received no data as the review does not address cost or value directly. Read less