Big Dog Plumbing

This review highlights several critical points surrounding Big Dog Plumbing's service delivery. A primary area of dissatisfaction is centered on billing practices; the reviewer felt the bill was unexpectedly high and lacked clear documentation regarding the time spent on the job. This raises concerns about transparency and could imply a lack of proper time-tracking methodologies on the contractor'... Read more

This review highlights several critical points surrounding Big Dog Plumbing's service delivery. A primary area of dissatisfaction is centered on billing practices; the reviewer felt the bill was unexpectedly high and lacked clear documentation regarding the time spent on the job. This raises concerns about transparency and could imply a lack of proper time-tracking methodologies on the contractor's part. Moreover, the review points out a significant communication gap; the reviewer attempted to reach out multiple times for clarification but received no direct response from Gary. Instead, it was noted that he chose to communicate through the contractor rather than addressing the issue directly with the reviewer, which can be perceived as unprofessional and could lead to further customer frustration. On a more positive note, the reviewer did mention that Gary was able to rectify a mistake regarding the hot and cold water setup. Despite this, the reviewer expressed ongoing dissatisfaction about the alignment of valves, indicating that minor details can significantly impact a client's overall perception of quality. In summary, the common findings indicate that while there may be technical competence in plumbing services, the overall customer experience is heavily impacted by issues related to billing clarity, professionalism in communication, and attention to detail in work completion. Improving transparency, responsiveness, and the quality of finish work could enhance customer trust and satisfaction for Big Dog Plumbing. Read less