Total Mechanical Systems

The reviews for Total Mechanical Systems showcase a dichotomy in customer experiences that leads to distinct sentiment clusters.Positive Experiences: - A number of reviewers praised the quality of service provided by specific technicians, such as Matt, who was noted for his professionalism and integrity. Customers appreciated honest assessments that did not include unnecessary repairs, which in... Read more

The reviews for Total Mechanical Systems showcase a dichotomy in customer experiences that leads to distinct sentiment clusters.Positive Experiences: - A number of reviewers praised the quality of service provided by specific technicians, such as Matt, who was noted for his professionalism and integrity. Customers appreciated honest assessments that did not include unnecessary repairs, which indicates a level of trust in at least some of the employees. - Satisfaction is often tied to response time and the effectiveness of the installations, with one reviewer expressing gratitude for timely support during a heating issue. - Customers also highlighted helpful customer service from office staff, who were accommodating in scheduling and addressing concerns.Negative Experiences: - Contrasting with the positive notes, several reviews included vehement dissatisfaction, specifically regarding pricing practices. Complaints centered on quotes that significantly exceeded competitor pricing, leading customers to feel that they were being taken advantage of financially. - A recurring theme in negative reviews is the perception of dishonesty, with customers claiming the company suggested unnecessary repairs or inflated service fees. - The sentiment of feeling patronized or misled was evident, particularly from customers who received high quotes without adequate justification, contributing to the idea that negotiation and inquiry were essential prior to engagement with the company.Calls for Caution: - Multiple reviewers advised potential customers to seek alternative companies or obtain multiple quotes to ensure fair pricing, indicating a lack of confidence in the company's cost assessment practices. - The phrase "Do not use" appeared in the reviews, highlighting the level of distrust some customers felt after their experiences with the company. Overall, while Total Mechanical Systems does have a segment of satisfied customers who appreciate their workmanship and customer service, the reviews underscore significant concerns regarding pricing and transparency. These issues have contributed to a divided perception of the company, suggesting that potential customers should conduct thorough research and consider multiple opinions before proceeding with their services. Read less