Still Services

In analyzing the reviews for Still Services, it is clear that there is a stark contrast in customer experiences. On one hand, the positive review showcases effective and timely service for the installation of a Mitsubishi Hyper Heat heat pump. The customer praised the team's commitment to completing the job in one day and highlighted the quality of the work done, thereby recommending the service t... Read more

In analyzing the reviews for Still Services, it is clear that there is a stark contrast in customer experiences. On one hand, the positive review showcases effective and timely service for the installation of a Mitsubishi Hyper Heat heat pump. The customer praised the team's commitment to completing the job in one day and highlighted the quality of the work done, thereby recommending the service to others. However, the negative feedback brings to light serious concerns regarding the company's reliability and professionalism. The reviewer recounts a specific instance where a technician identified the wrong issue with a shower leak, failed to properly replace a part of the drain, and ultimately left the problem unresolved. This led to frustration not only with the ineffectiveness of the service provided but also with the subsequent hefty bill for the visit. The reviewer contrasted their experience with that of another company, Berkshire Heating and Plumbing, which resolved the issue more efficiently and at a lower cost. The feelings of betrayal and anger are strong, with the reviewer calling the company a "disgrace" and implying unethical practices, particularly taking advantage of vulnerable customers. The common findings in the reviews indicate that while there is a potential for quality service in specific instances, there are significant concerns about consistency, professionalism, and transparency in billing practices. The strong dissatisfaction in the negative feedback underscores a critical need for improvement in diagnostic skills and customer service standards within Still Services. Overall, the sentiment reflects a divided customer base where trust is a significant issue that the company needs to address. Read less