Roto King

Roto King (Eddie Ruiz) receives strong praise across multiple reviews for politeness, responsiveness, reasonable pricing, and quality workmanship, with several repeat customers citing consistent satisfaction over multiple jobs. However, one detailed and serious 1-star review from 2023 — the most recent review in the dataset — describes a failed $5,000+ repair, destroyed plumbing, a refusal to ... Read more

Roto King (Eddie Ruiz) receives strong praise across multiple reviews for politeness, responsiveness, reasonable pricing, and quality workmanship, with several repeat customers citing consistent satisfaction over multiple jobs. However, one detailed and serious 1-star review from 2023 — the most recent review in the dataset — describes a failed $5,000+ repair, destroyed plumbing, a refusal to honor the work, and a hung-up phone call, which significantly weighs down the project completion and professionalism scores. The 30-day warranty policy mentioned in the negative review is a notable red flag for a major plumbing job and contrasts sharply with the positive experiences described elsewhere. The bulk of positive reviews are from 2016 and 2022, making the 2023 negative review the most recent and therefore the most heavily weighted data point. Overall, the score reflects a contractor with a historically positive track record but a serious, unresolved recent failure that cannot be ignored. Read less