Priority Plumbing & Heating

The reviews for Priority Plumbing & Heating present a largely favorable view of the company's services, especially regarding professionalism and customer service. Many reviewers commend the owner, Mike, along with his staff, for being prompt, friendly, and extremely helpful. Customers appreciate the honesty displayed, particularly in instances where clients could save money by extending maintenanc... Read more

The reviews for Priority Plumbing & Heating present a largely favorable view of the company's services, especially regarding professionalism and customer service. Many reviewers commend the owner, Mike, along with his staff, for being prompt, friendly, and extremely helpful. Customers appreciate the honesty displayed, particularly in instances where clients could save money by extending maintenance schedules. Notably, clients have expressed great satisfaction with the transparency of pricing and the willingness of the company to work with them on solutions without trying to upsell unnecessary services. Positive experiences also highlight a willingness to address issues outside of the scheduled work, with some reviewers specifically mentioning how the staff performed additional troubleshooting without charging extra. However, there is a noticeable strain in communication and management reflected in some reviews. A few customers reported missed appointments and a lack of follow-up, which tarnished their overall perceptions of the company. Furthermore, issues surrounding workmanship were raised, particularly in a review detailing significant problems after a heating system installation, such as improper pipe support, failure to reconnect hoses, and poor site cleanup. Communication breakdowns during this process led to considerable frustration. Overall, while Priority Plumbing & Heating has built a solid reputation for customer service and professionalism, there are highlighted areas for improvement specifically in managing appointments and ensuring consistent quality in work performed. Addressing these concerns could help bolster the company's standing further among both current and potential clients. Read less