Peabody Plumbing & Heating

Peabody Plumbing & Heating has a large and long-running review history with a strong majority of positive experiences, particularly around punctuality, friendliness, and responsiveness when contact is successfully made. However, a meaningful and recurring pattern of serious complaints — including multiple instances of no-shows, failure to return calls, abandoned estimates, and at least two cases... Read more

Peabody Plumbing & Heating has a large and long-running review history with a strong majority of positive experiences, particularly around punctuality, friendliness, and responsiveness when contact is successfully made. However, a meaningful and recurring pattern of serious complaints — including multiple instances of no-shows, failure to return calls, abandoned estimates, and at least two cases of substandard workmanship requiring correction — significantly tempers the overall score. Pricing is generally viewed as fair to reasonable, though two reviewers noted charges they considered high, and one disputed billing practices. Project completion is the most concerning dimension: several reviews describe incomplete fixes, a callback refused after a failed repair, and one egregious case of a customer being hung up on during a heating emergency in winter. The score reflects a contractor with genuine skill and charm when engaged, but with systemic reliability and follow-through issues that cannot be ignored. Read less