Peabody Plumbing & Heating

Professionalism and Expertise: A significant portion of the reviews reflects positively on the expertise demonstrated by Shawn and Gordon. Customers consistently describe them as knowledgeable about plumbing and heating systems, successfully diagnosing and fixing problems that others couldn't resolve. Their prompt service, especially in emergency situations, was noted multiple times, indicating a ... Read more

Professionalism and Expertise: A significant portion of the reviews reflects positively on the expertise demonstrated by Shawn and Gordon. Customers consistently describe them as knowledgeable about plumbing and heating systems, successfully diagnosing and fixing problems that others couldn't resolve. Their prompt service, especially in emergency situations, was noted multiple times, indicating a reliable and efficient work ethic.Customer Satisfaction: Positive reviews often highlight the pleasant demeanor and personable nature of both Shawn and Gordon, emphasizing an overall friendly customer service experience. Clients expressed gratitude for their integrity in pricing and the quality of work performed, stating that they felt valued and respected throughout the process.Timeliness and Communication Issues: Contrarily, a few reviews point out significant issues with timeliness and communication. One reviewer expressed frustration over a long wait time for a job to begin and the protracted completion of the work, which they described as poorly managed. Negative experiences were characterized by feelings of abandonment and a lack of response to urgent requests for service, showcasing a serious deficiency in customer interaction.Negative Experiences and Customer Frustration: A particularly harsh review painted a bleak picture of Shawn's service after encountering issues with his previously installed heating system. This reviewer recounted a distressing situation involving a lack of assistance during a critical time, which left them feeling neglected and insulted. Comments on "hit and run jobs" suggest a possible pattern where quality control and follow-through on services rendered may be problematic for some clients.Recommendations vs. Warnings: While many reviewers enthusiastically recommend Shawn and Gordon for various plumbing needs, experiences of discontent highlight the necessity for those considering the service to evaluate their specific needs against the mixed feedback. The contrast between those who had positive interactions and those who felt mistreated creates a dichotomy within the company's reputation. In summary, Peabody Plumbing & Heating garners a mix of favorable and unfavorable reviews based on actual customer interactions. Although many clients praise the service's quality and timeliness, there is a significant warning from a minority that potential clients should take heed to ensure their experience aligns more with the positive reviews than the negative. Read less