Panella’s Plumbing & Heating

Panella's Plumbing presents a deeply mixed picture across all dimensions. Professionalism is the most heavily flagged area, with multiple reviews citing rude technicians, a dismissive office receptionist, a technician who allegedly smelled of alcohol, and a service refusal mid-appointment — these serious complaints drag the score down significantly despite a few positive mentions of courtesy and... Read more

Panella's Plumbing presents a deeply mixed picture across all dimensions. Professionalism is the most heavily flagged area, with multiple reviews citing rude technicians, a dismissive office receptionist, a technician who allegedly smelled of alcohol, and a service refusal mid-appointment — these serious complaints drag the score down significantly despite a few positive mentions of courtesy and friendliness. Project completion is similarly split: several reviews note quick and effective repairs, but one review describes property damage (scratched and dented floors) with no accountability taken, and the furnace service refusal represents an outright failure to complete a scheduled service call. Pricing received mixed signals — one reviewer called them expensive while others found them fair — resulting in a middling score. Experience scores modestly higher due to long-term repeat customers praising workmanship, but the property damage incident and the alcohol-related concern undercut confidence in consistent quality. Read less