Noonan Energy

Across the reviews, a clear dichotomy is established between the positive and negative sentiments toward Noonan Energy. Positive Feedback: 1. Professionalism: Many reviews commend the technicians' professionalism, friendliness, and knowledge, especially during service calls and installations. Long-tenured customers highlighted their experiences with service personnel who ensured quality installa... Read more

Across the reviews, a clear dichotomy is established between the positive and negative sentiments toward Noonan Energy. Positive Feedback: 1. Professionalism: Many reviews commend the technicians' professionalism, friendliness, and knowledge, especially during service calls and installations. Long-tenured customers highlighted their experiences with service personnel who ensured quality installation and maintenance. 2. Reliability: Reviews consistently mention Noonan as a dependable provider of heating oil, with timely deliveries and responsiveness to service requests. For customers enduring harsh winters, the assurance that their heating needs will be met is particularly valued. 3. Comprehensive Services: Several clients appreciate that Noonan Energy offers not only oil delivery but also plumbing and electrical services. This breadth of services and the convenience of having a single provider for multiple needs is often seen as an advantage. Negative Feedback: 1. Customer Service Issues: A prominent theme in the negative reviews is the poor customer service skills of certain office staff, described as rude or dismissive. These interactions tarnish customers' overall experiences, leading many to feel undervalued, especially long-time clients whose loyalty seems unreciprocated. 2. Billing and Communication Problems: Reviews frequently mention issues with service charges, miscommunication regarding billing, and a lack of proactive customer service during service calls. Some customers express frustration over being treated poorly when they sought clarification or support regarding their service. 3. Quality Control: Discontent arises from several instances where the quality of installations or services was inadequate, leading to further problems. Customers noted issues stemming from poor workmanship without proper follow-up, which created dissatisfaction despite Noonan's previously established good reputation. In summary, the sentiment toward Noonan Energy is largely influenced by customer service experiences. While the technical aspects of their services consistently receive praise, heightened scrutiny of their customer-facing interactions indicates a crucial area for improvement that could strengthen client trust and loyalty. Read less