Mr. Rooter Plumbing of Worcester

This contractor has a deeply polarized review history. A subset of reviewers — particularly for direct plumbing jobs like water heater replacements, toilet installs, and leak repairs — report professional, courteous, and skilled technicians who completed work satisfactorily. However, a significant and detailed cluster of negative reviews describes serious failures: repeated no-shows, broken ap... Read more

This contractor has a deeply polarized review history. A subset of reviewers — particularly for direct plumbing jobs like water heater replacements, toilet installs, and leak repairs — report professional, courteous, and skilled technicians who completed work satisfactorily. However, a significant and detailed cluster of negative reviews describes serious failures: repeated no-shows, broken appointment promises, shoddy workmanship requiring callbacks, and pricing practices that multiple reviewers characterize as exploitative or deceptive. Pricing is the weakest dimension, with multiple reviewers citing charges of $440 to thaw pipes, $1,100 for a faucet install, and heavily marked-up parts during emergency calls — with one reviewer documenting parts worth under $90 billed at over $800. Project completion is also severely impacted by multiple accounts of work never started, abandoned mid-job, or requiring court action to resolve. The positive reviews, while genuine in some cases, are insufficient to offset the volume and specificity of the negative accounts. Read less