Mr. Rooter Plumbing of Worcester

In examining the recent reviews for Mr. Rooter Plumbing of Worcester, several common themes emerge that illustrate significant customer discontent.Misleading Pricing and Upselling: A recurrent complaint among reviewers is the perception of misleading pricing practices. Many customers felt that the company advertised upfront pricing but instead charged multiple fees before providing quotes. For ins... Read more

In examining the recent reviews for Mr. Rooter Plumbing of Worcester, several common themes emerge that illustrate significant customer discontent.Misleading Pricing and Upselling: A recurrent complaint among reviewers is the perception of misleading pricing practices. Many customers felt that the company advertised upfront pricing but instead charged multiple fees before providing quotes. For instance, customers reported being charged for service calls and diagnostics that were either not clearly disclosed or deemed excessive. This created a perception that the company prioritizes profit over customer satisfaction, leading to feelings of being taken advantage of.Unreliable Service and Delays: Numerous reviewers noted the company's failure to arrive at scheduled appointments, often being hours or even days late without prior notification. One customer described waiting until 10:30 p.m. for a technician to show up, only to have their needs unmet due to missing parts. The lack of communication regarding delays and unfulfilled commitments has significantly impacted customer trust.Quality of Work and Professionalism: There are multiple accounts of poor workmanship and claims of shoddy services, with customers feeling that repairs were not executed properly. Allegations of incomplete installations were common, alongside complaints about the professionalism of the technicians. While some reviewers noted that a few staff members were courteous, the overarching sentiment indicated a lack of professionalism in handling service calls.Customer Service Issues: A strong theme through the reviews was poor customer service. Many customers reported difficulty in reaching the company for follow-up communication, with phone calls going unreturned. Instances of frustration over long wait times and unfulfilled promises were prevalent, leading many to express a complete lack of faith in the company Read less