Mr. Rooter Plumbing of South Central Connecticut

The reviews reveal that customer experiences with Mr. Rooter Plumbing are highly variable, with certain positive experiences contrasting starkly against negative ones. Common findings include:Positive Experiences with Technicians: Several reviews specifically commend individual technicians, such as Jack, Dave, and Johnny, for their professionalism, promptness, and technical skill. Customers appr... Read more

The reviews reveal that customer experiences with Mr. Rooter Plumbing are highly variable, with certain positive experiences contrasting starkly against negative ones. Common findings include:Positive Experiences with Technicians: Several reviews specifically commend individual technicians, such as Jack, Dave, and Johnny, for their professionalism, promptness, and technical skill. Customers appreciated the clear communication of service details and pricing upfront, which helped build trust and confidence in their work.Service Issues & Unresolved Complaints: Despite the positive comments about specific staff members, multiple reviews highlight serious issues with customer service and problem resolution. Complaints included failure to return calls after estimates, lack of follow-up, and dissatisfaction regarding how complaints were handled, particularly in cases where the service led to further problems.Pricing Transparency and Customer Discontent: A recurrent theme is dissatisfaction with pricing practices. Some customers felt misled by quotes and experienced unexpected price increases upon job completion. This aspect contributed to a feeling of being taken advantage of, especially when repairs did not solve the problem as promised or when further damage occurred during service.Impact of Customer Demographics: A notable review indicated a lack of sensitivity shown toward elderly customers, raising concerns about the company's approach to vulnerable populations.Service Responsiveness: While several customers were impressed by the company Read less