Mr. Rooter Plumbing of Hampden & Hampshire Counties

Mr. Rooter of Hampden and Hampshire Counties scores reasonably well on professionalism and experience, with many reviewers across multiple years praising individual technicians like Omar, Nick, Dave, and others for being courteous, knowledgeable, and responsive — including same-day and weekend availability. Project completion is solid but not perfect, with a handful of notable failures including... Read more

Mr. Rooter of Hampden and Hampshire Counties scores reasonably well on professionalism and experience, with many reviewers across multiple years praising individual technicians like Omar, Nick, Dave, and others for being courteous, knowledgeable, and responsive — including same-day and weekend availability. Project completion is solid but not perfect, with a handful of notable failures including one case where a clog was merely moved rather than cleared, a sewer job that required three visits to fix a leak, and one instance where the contractor was unable to resolve a bubbling drain issue and the customer went elsewhere. The most consistent and significant negative theme across the review history is pricing: a large number of reviewers — spanning over a decade — explicitly describe charges as excessive, opaque, or unfair, with complaints about high minimums, fixed national catalogue pricing, and charges that felt disproportionate to the time and parts involved. This pricing concern is the primary drag on the overall WW Score and is well-documented enough to be treated as a structural characteristic of this business rather than isolated incidents. Read less