Kennedy’s Plumbing & Heating

Kennedy's Plumbing and Heating exhibits a deeply polarized customer experience. While technical expertise and installation quality are consistently praised (75/100), the company is severely hampered by professionalism issues, particularly rude and dismissive customer service representatives (especially noted complaints about 'Marie' and office staff). Pricing concerns are substantial, with multipl... Read more

Kennedy's Plumbing and Heating exhibits a deeply polarized customer experience. While technical expertise and installation quality are consistently praised (75/100), the company is severely hampered by professionalism issues, particularly rude and dismissive customer service representatives (especially noted complaints about 'Marie' and office staff). Pricing concerns are substantial, with multiple customers reporting overcharges, unnecessary upsells, and aggressive diagnostic fees ($79-$129). Project completion is moderate (71/100)—installations are generally completed, but follow-up service, callbacks, and warranty issues are frequently problematic. The company's willingness to help some customers (financing assistance, flexible payment plans) contrasts sharply with hostile treatment of others, suggesting inconsistent service standards. Read less