HARP Home Services

HARP Home Services receives a critically low WW Score of 18.2, reflecting severe and systemic failures across all dimensions. The company demonstrates pervasive unprofessionalism marked by chronic appointment cancellations, no-shows, unresponsive dispatch, and poor communication (68 mentions). Pricing practices are predatory, with technicians aggressively upselling unnecessary replacements, inflat... Read more

HARP Home Services receives a critically low WW Score of 18.2, reflecting severe and systemic failures across all dimensions. The company demonstrates pervasive unprofessionalism marked by chronic appointment cancellations, no-shows, unresponsive dispatch, and poor communication (68 mentions). Pricing practices are predatory, with technicians aggressively upselling unnecessary replacements, inflating quotes by 50-300%, and employing commission-based incentive structures that prioritize sales over customer needs (42 mentions). Project completion is severely compromised by incomplete work, multiple failed visits, lack of follow-through on callbacks, and abandoned jobs (75 mentions). Technical competence is inconsistent, with technicians misdiagnosing problems, performing improper installations, and causing damage while attempting repairs (38 mentions). The company's acquisition by Strikepoint Group in 2021 has dramatically degraded service quality relative to its predecessor SolvIt Home Services. Read less