Guilin Construction

The collective reviews illustrate a polarized perception of Guilin Construction, where disgruntled customers starkly contrast with a few who expressed satisfaction with the services rendered.Negative Experiences: A significant number of reviews voice dissatisfaction and grievances. One reviewer described the company as a "total scam," detailing a specific incident involving a high deposit taken fo... Read more

The collective reviews illustrate a polarized perception of Guilin Construction, where disgruntled customers starkly contrast with a few who expressed satisfaction with the services rendered.Negative Experiences: A significant number of reviews voice dissatisfaction and grievances. One reviewer described the company as a "total scam," detailing a specific incident involving a high deposit taken for a renovation that was never completed. These sentiments point towards a pattern of complaints associated with financial mishandling, particularly concerning deposits and completed work. Instances of unlicensed operations and subsequent lack of communication with customers were alarming themes.Communication Issues: Multiple reviews echoed concerns about the company's responsiveness. Customers reported numerous attempts to communicate regarding projects gone awry, yet many felt ignored, leading to increased frustration. This contributed to a sense of distrust among clients, who indicated a reluctance to recommend the company based on the lack of reliable support once payment was processed.Positive Feedback: In stark contrast, a handful of reviews praised Guilin Construction for successful home renovations, particularly in kitchen and bathroom spaces. These customers applauded the quality of work performed and reported positive experiences with friendly staff. They often mentioned the company's ability to accommodate specific needs during the renovation process, suggesting that while there are systemic issues, there were also isolated instances of commendable service.Professionalism and Reliability: The reviews indicate that of the few who had positive experiences, many emphasized reliability, affordability, and professionalism in job execution. However, this was juxtaposed against a larger narrative of untrustworthiness that appears to stem from significant complaints. In conclusion, while Guilin Construction has produced satisfactory results for some clients, the overwhelming sentiment from recent reviews is one of dissatisfaction, characterized by reports of financial disputes, inadequate service, and communication breakdowns. The company faces substantial reputational challenges that could overshadow positive customer experiences unless addressed decisively. Read less