FSi Oil and Propane

The shared reviews highlight several alarming trends regarding customer experiences with FSi Oil and Propane. Firstly, there is a strong sense of frustration regarding the billing process. One customer reported receiving a delivery for which they had not ordered, along with a significantly increased charge, creating distress and financial pressure. This is indicative of a lack of clarity in their ... Read more

The shared reviews highlight several alarming trends regarding customer experiences with FSi Oil and Propane. Firstly, there is a strong sense of frustration regarding the billing process. One customer reported receiving a delivery for which they had not ordered, along with a significantly increased charge, creating distress and financial pressure. This is indicative of a lack of clarity in their invoicing or order confirmation process. Furthermore, the reviews point to poor communication between the company and its customers. After requesting a delivery, one customer experienced delays and a lack of timely responses when attempting to address urgent service needs. This has resulted in customers being left without essential heating during harsh weather conditions, exacerbating their frustrations. Additionally, the attitude of the on-call support has been described as dismissive, compounding the negative experiences shared by customers. The implication that a high fee could be charged for urgent service, when customers were already struggling, is perceived as exploitative and unprofessional. Overall, the recurring themes of billing issues, poor communication, and a failure to deliver on promises have created a sense of distrust towards FSi Oil and Propane. Many customers express the sentiment that they feel unsafe and neglected, as essential services are not being rendered in a timely or reliable manner. Such experiences suggest that significant improvements are necessary for the company to regain customer confidence and satisfaction. Read less