Fletcher Sewer & Drain

Throughout the reviews for Fletcher Sewer & Drain, several key themes emerge. Many customers express satisfaction with the speed and quality of service provided. The same-day service was repeatedly praised, with technicians often arriving sooner than expected. Reviewers emphasized the friendliness and professionalism of the technicians, specifically mentioning names such as AJ, Patrick, and Bernar... Read more

Throughout the reviews for Fletcher Sewer & Drain, several key themes emerge. Many customers express satisfaction with the speed and quality of service provided. The same-day service was repeatedly praised, with technicians often arriving sooner than expected. Reviewers emphasized the friendliness and professionalism of the technicians, specifically mentioning names such as AJ, Patrick, and Bernard, who went above and beyond in their tasks, showcasing great communication skills and thoroughness. Pricing, while viewed as fair by many, generated mixed feelings. Some customers expressed surprise regarding the costs, particularly when noting that charges were higher for off-hours or weekend services. Despite this, several reviewers felt that the quality of service justifies the expense, particularly given the urgency of plumbing issues. On the downside, there are repeated mentions of unresolved plumbing problems after service calls, leading to frustration, particularly from one reviewer who felt ignored by office personnel and faced additional charges without clear communication. This inconsistency in service resolution suggests room for improvement in follow-up care and customer communication. Overall, Fletcher Sewer & Drain appears to have a strong client rapport due to their attentive technicians and prompt service, yet addressing the issues surrounding unresolved problems and clear communication about pricing would further enhance customer satisfaction. Read less