Best Yet Installations

Professionalism and Efficiency: Many positive reviews note the professionalism and efficiency of specific technicians. Customers appreciated the skills exhibited by installers like Mark, Nick, and others, who completed jobs quickly and respectfully. The highlight of their service was often timely communication before arrival and thorough cleanup post-installation, reinforcing the idea that some in... Read more

Professionalism and Efficiency: Many positive reviews note the professionalism and efficiency of specific technicians. Customers appreciated the skills exhibited by installers like Mark, Nick, and others, who completed jobs quickly and respectfully. The highlight of their service was often timely communication before arrival and thorough cleanup post-installation, reinforcing the idea that some individual workers perform admirably.Negative Customer Experiences: Contrasted with the praise for individual employees, there is a profound number of starkly negative experiences. Multiple reviewers cite situations where they felt victimized by deceptive practices, particularly regarding unexpected fees for installations that they believed were covered upfront. Accusations of being overcharged for minor parts, such as $150 for water hammer arrestors, were common. Many reviewers felt cornered into paying for unnecessary services due to the urgency of needing installations completed.Communication Issues: A notable theme in the complaints is poor communication from Best Yet Installations. Customers frequently mentioned failed appointments, no-shows, and unresponsive customer service, reflecting a fundamental problem with operational communication. Many customers felt disrespected when they were met with rudeness instead of assistance when addressing the issues that arose.Customer Service Concerns: Instances of perceived unprofessional behavior from representatives drew significant criticism. Reviews mentioned interactions with customer service representatives who were dismissive, condescending, or flat-out rude, leading to dissatisfaction even when installation was technically efficient. It suggests a deeper issue of company culture where customer service may be undervalued.Extra Charges and Scams Allegations: A common grievance noted was the presence of surprise charges, such as demands for payments related to code compliance or necessary permit displays that were not disclosed upfront. Multiple reviewers reported they felt they were being swindled, leading to skepticism about the transparency of the services provided by Best Yet Installations.Response to Issues: Although some customers received appropriate follow-up to problems with installations, such responses seemed inconsistent. Instances where technical problems arose post-installation (such as gas leaks or installation failures) were often met with delays or a lack of accountability, raising questions about the company Read less