AM/PM Plumbing & Heating

The reviews reflect a split sentiment towards AM/PM Plumbing & Heating, evidenced by both supportive and critical feedback. On one hand, a significant number of customers laud the company for its responsiveness and the quality of work, especially under emergency conditions. Reviewers appreciate that Mitch and his associates are accessible and willing to provide guidance freely, which is particular... Read more

The reviews reflect a split sentiment towards AM/PM Plumbing & Heating, evidenced by both supportive and critical feedback. On one hand, a significant number of customers laud the company for its responsiveness and the quality of work, especially under emergency conditions. Reviewers appreciate that Mitch and his associates are accessible and willing to provide guidance freely, which is particularly valued by new residents in the area seeking trustworthy service providers. Conversely, a troubling trend emerges in the negative reviews, where several customers express frustration with Mitch's communication style and business practices. Specific complaints include:Poor Communication: A recurring theme in negative reviews is Mitch's failure to communicate effectively with clients. Many reviewers mention unanswered calls, inability to provide pricing upfront, and general unhelpfulness in discussing service options.Unprofessional Conduct: Some customers characterized Mitch's demeanor as condescending, particularly in stressful situations. Instances of him talking down to clients or hanging up abruptly have been reported, indicating a lack of professionalism and customer-centric approach.Questionable Billing Practices: Multiple reviewers noted issues with charges, including a fee for providing estimates, which they felt was inappropriate and unexpected. Additionally, one reviewer detailed a troubling experience with a small claims lawsuit over a service that was never rendered, painting Mitch as dishonest.Inconsistent Service Quality: While some clients have had positive experiences, stating that work was done quickly and efficiently, others reported significant delays and unfinished projects. This inconsistency contributes to a lack of trust among potential new customers. Overall, while AM/PM Plumbing & Heating has a base of satisfied customers who appreciate quick service and good work, the negative experiences reported by others Read less