Alves Fuels

The review set is heavily mixed, with one strong positive review from 2024 praising prompt, courteous, and complete HVAC installation, and one positive review from 2015 highlighting useful technical advice. However, the remaining five reviews are 1-star and describe serious failures across all dimensions: unauthorized account charges, repeated rescheduling, billing for unrequested work, failure to... Read more

The review set is heavily mixed, with one strong positive review from 2024 praising prompt, courteous, and complete HVAC installation, and one positive review from 2015 highlighting useful technical advice. However, the remaining five reviews are 1-star and describe serious failures across all dimensions: unauthorized account charges, repeated rescheduling, billing for unrequested work, failure to deliver oil on an emergency basis, and a technician removing equipment without permission. Professionalism and project completion scores are dragged down significantly by multiple credible accounts of poor communication, broken commitments, and unethical conduct. The pricing dimension is penalized by explicit complaints of hidden charges and billing beyond quoted amounts. Experience receives a slightly higher score due to one technically helpful interaction, but is offset by accounts of furnace damage requiring repeat visits. Read less