All Plumbing & Heating

Reviewers frequently express disappointment regarding service quality and customer care. One recurring theme is the inconsistency in technician competence, as illustrated by the feedback about the technician named Kurt, who a customer found to be uninformed. This raises concerns about the quality of training and expertise among staff members. On the other hand, a longstanding customer highlights... Read more

Reviewers frequently express disappointment regarding service quality and customer care. One recurring theme is the inconsistency in technician competence, as illustrated by the feedback about the technician named Kurt, who a customer found to be uninformed. This raises concerns about the quality of training and expertise among staff members. On the other hand, a longstanding customer highlights the company's reliability and quality in performing scheduled work over a two-year relationship, which indicates that there are positive experiences worth noting. However, contrasting this positive sentiment, another reviewer reported a significant service failure, citing that a basic repair resulted in further plumbing issues and inadequate follow-up for resolution. This review underscores a breakdown in communication and a perceived lack of accountability from the company when issues arise. The analysis reveals a significant divide in customer experiences Read less