Super Service Today

The reviews encapsulate a stark contrast in customer experiences with Super Service Today, highlighting several recurring themes:Response Time and Professionalism: A number of clients commend the company for its quick response, especially during emergencies. Positive mentions focus on specific technicians like Roy, Alex, and Tommy, who are highlighted for their friendly demeanor, professionalism, ... Read more

The reviews encapsulate a stark contrast in customer experiences with Super Service Today, highlighting several recurring themes:Response Time and Professionalism: A number of clients commend the company for its quick response, especially during emergencies. Positive mentions focus on specific technicians like Roy, Alex, and Tommy, who are highlighted for their friendly demeanor, professionalism, and efficiency in handling urgent situations, such as leaks and breakdowns.Quality of Work: While many reviews commend the technical proficiency and thoroughness of certain technicians, there are equally alarming concerns regarding the quality of service. Reviews point to instances of improper installations and failures to address crucial safety concerns, notably with boiler servicing, which raised significant apprehensions about customer safety.Pricing Issues and Transparency: A majority of the dissatisfied reviews centered around pricing practices. Many customers experienced what they perceived as exorbitant fees for simple repairs, often feeling they were overcharged or unfairly upsold on services that were not only unnecessary but contradictory to assessments given by other service providers. The $59 service fee became a common point of contention, with complaints over it being a precursor to high charges without adequate justification.Customer Service and Follow-up: Reviews reflect a pattern of poor customer service when addressing post-service concerns or disputes over charges. Several customers expressed frustration over unresponsive management and difficulties in navigating complaints, including feeling ignored after raising valid safety issues or asking for refunds.Safety Concerns: Particularly with HVAC and boiler services, numerous reviews brought up alarming observations about safety hazards Read less