Best Plumbing & Heating

The reviews indicate a division among customers of Best Plumbing & Heating. Many customers report favorable experiences, chiefly praising Joe and his team for their professionalism and capability in resolving plumbing issues promptly. Customers frequently mention the company's responsiveness and willingness to accommodate urgent requests, emphasizing satisfaction with their plumbing repairs, insta... Read more

The reviews indicate a division among customers of Best Plumbing & Heating. Many customers report favorable experiences, chiefly praising Joe and his team for their professionalism and capability in resolving plumbing issues promptly. Customers frequently mention the company's responsiveness and willingness to accommodate urgent requests, emphasizing satisfaction with their plumbing repairs, installations, and customer service. A recurring theme of appreciation is the swift service provided for emergencies, particularly regarding water and heating problems. Multiple reviews commend the technicians for their extensive knowledge and ability to diagnose issues quickly. Furthermore, many customers express a desire to continue using Best Plumbing & Heating for future plumbing needs and recommend their services to friends and family. On the other hand, negative reviews spotlight significant concerns about transparency in pricing and billing. Customers report frustrations regarding unexpected fees and charges that were not clearly communicated beforehand. Instances of dissatisfaction arise from bills that far exceeded initial estimates, leading to feelings of being misled. Additionally, the customer service experience appears inconsistent; while some reviews praise direct communication and prompt responses, others cite difficulties reaching staff and timely follow-ups. Additionally, several reviewers expressed discomfort regarding technician conduct, citing issues like cigarette odors and perceived neglect for cleanliness during home visits. This highlights a potential area for improvement in staff training and adherence to professionalism standards. Overall, Best Plumbing & Heating has the potential for positive customer experiences due to their technical proficiency and commitment to service. However, addressing the concerns surrounding pricing clarity, communication, and technician professionalism could enhance their reputation and customer satisfaction significantly. Read less