Steve Burke Plumbing

Steve Burke Plumbing shows strong technical expertise and knowledge (82/100), with multiple reviews praising his problem-solving ability and workmanship. However, professionalism is significantly dragged down by serious communication failures: one review reports no callback for over a week, another documents 10+ unanswered calls over one week despite promised callbacks. Project completion is incon... Read more

Steve Burke Plumbing shows strong technical expertise and knowledge (82/100), with multiple reviews praising his problem-solving ability and workmanship. However, professionalism is significantly dragged down by serious communication failures: one review reports no callback for over a week, another documents 10+ unanswered calls over one week despite promised callbacks. Project completion is inconsistent—some jobs are completed promptly and thoroughly, but at least one major job (sump pump installation) failed within two months with poor follow-up service. Pricing is contentious: while some customers praise affordability, one detailed review alleges significant overcharging ($600 vs. $400 fair value) with undisclosed fees and unauthorized work. The WW Score of 72.3 reflects strong technical capability undermined by reliability and communication issues. Read less