Pilgrim Plumbing & Heating

Positive Employee Feedback: A recurring theme in the positive reviews is the commendation of specific employees, with Brian and Jordan frequently cited for their exemplary service. Customers highlighted their problem-solving abilities, timeliness, and courteous demeanor. This suggests a positive internal culture and recruitment of capable staff members.Quick Response Time: Multiple reviews indicat... Read more

Positive Employee Feedback: A recurring theme in the positive reviews is the commendation of specific employees, with Brian and Jordan frequently cited for their exemplary service. Customers highlighted their problem-solving abilities, timeliness, and courteous demeanor. This suggests a positive internal culture and recruitment of capable staff members.Quick Response Time: Multiple reviews indicated that Pilgrim Plumbing & Heating is responsive to urgent requests, especially in critical situations (e.g., loss of heat during winter). This ability to quickly mobilize technicians in emergencies is a significant positive aspect noted by customers.Trustworthiness and Professionalism: Some customers expressed high levels of trust in the company due to prior successful interactions. The descriptions of the work ethic and professionalism of employees contribute positively to customer loyalty, as seen in reviews recommending the company to others.Negative Pricing Experiences: On the downside, several reviews depicted dissatisfaction with pricing, labeling it as exorbitant or unreasonable. The perception of being overcharged (e.g., for a shower replacement and handling of deposits) led to negative sentiment towards the company's practices.Communication Issues: There was a notable lack of effective communication in some cases, notably regarding service follow-ups and handling customer complaints (e.g., issues with callbacks and deposit handling). Customers emphasized the need for clearer communication and better follow-through on customer inquiries.Mixed Experiences with Service Quality: While many reviews praised the overall quality of work done, there were stark contrasts in service quality reported by some customers. Experiences of unprofessional behavior from technicians, along with claims of being ignored after raising concerns, led to negative perceptions for certain individuals. In conclusion, the overall sentiment towards Pilgrim Plumbing & Heating is divided, with strong positive feedback regarding specific employees and service efficiency juxtaposed with significant criticism related to pricing strategies and customer service follow-ups. Addressing these negative points could help the company enhance customer satisfaction and loyalty further. Read less