Ford R T Plumbing Co

Positive Experiences: A significant number of reviews express satisfaction with the quality of service provided by Ford R T Plumbing Co, noting the efficacy and professionalism of their workers, particularly a staff member named Dan. Customers appreciate the responsiveness and fair pricing, often emphasizing their history of successful engagements with the company over the years. This positive fee... Read more

Positive Experiences: A significant number of reviews express satisfaction with the quality of service provided by Ford R T Plumbing Co, noting the efficacy and professionalism of their workers, particularly a staff member named Dan. Customers appreciate the responsiveness and fair pricing, often emphasizing their history of successful engagements with the company over the years. This positive feedback underscores a reliable customer base that values their service.Complaints Regarding Customer Service: Several reviews highlight a concerning trend in customer service, particularly focusing on the behavior of the owner, Steve Ford. Customer reports describe experiences where he was perceived as rude or unprofessional, leading to a decline in trust and willingness to recommend the company further. Unresolved complaints and a lack of follow-up from the company, such as failing to send promised estimates, were detrimental to customer perception.Issues with Pricing and Transparency: Some reviewers had mixed feelings about the pricing structure. A few noted that while the rates seemed reasonable, unexpected changes in billing practices (like switching from a flat rate to hourly billing without prior notice) left them feeling dissatisfied with the value received. This opacity in communication around costs contributed to a sense of unfairness.Conflicting Experiences: The duality of experience encapsulates the sentiment within the reviews Read less