Cohasset Plumbing & Heating

The reviews indicate a significant concern regarding the responsiveness and reliability of Cohasset Plumbing & Heating. Many customers report difficulties in reaching the owner and receiving timely assistance after service installation. Specifically, one user recounts repeated attempts to contact the owner only to be met with a lack of response and no follow-up on promised repairs, which led to a ... Read more

The reviews indicate a significant concern regarding the responsiveness and reliability of Cohasset Plumbing & Heating. Many customers report difficulties in reaching the owner and receiving timely assistance after service installation. Specifically, one user recounts repeated attempts to contact the owner only to be met with a lack of response and no follow-up on promised repairs, which led to a feeling of disregard for customer concerns. Another review pointed out a recent plumbing failure shortly after installation, which further exacerbated the negative experience. This reviewer noted an attempt to seek help from the owner, but their expectations were unmet as no service followed, leaving them in a precarious situation with water issues in their basement. On a slightly positive note, one review does commend an employee named Howie, who provided timely assistance during an emergency, suggesting that while there may be individual cases of satisfactory service, the overarching pattern reveals inconsistencies in reliability and customer care. In summary, the common themes in these reviews revolve around a lack of communication, poor follow-up service, and failures in responding to urgent needs, overshadowing moments of competent service. Customers appear to feel a significant lapse in professionalism and reliability, which impacts their overall perception of the company. Read less