Robert Bradway

A notable portion of the recent feedback reflects a dichotomy in customer experiences. On one side, several customers expressed satisfaction with the swift and effective response from Robert Bradway's team during urgent plumbing and heating crises. Reviewers highlighted the ability of technicians to diagnose and fix issues promptly, often going above and beyond what was initially required. Positiv... Read more

A notable portion of the recent feedback reflects a dichotomy in customer experiences. On one side, several customers expressed satisfaction with the swift and effective response from Robert Bradway's team during urgent plumbing and heating crises. Reviewers highlighted the ability of technicians to diagnose and fix issues promptly, often going above and beyond what was initially required. Positive feelings were rooted in the professional demeanor, thoroughness, and courtesy of the staff, with particular mention of the company's adherence to safety protocols such as wearing masks. Conversely, there were severe criticisms about the quality of work, particularly concerning simple tasks such as faucet installations, which ended up causing more significant issues with leaks and subsequent damages. A recurrent theme in negative reviews was the lack of accountability demonstrated by management when addressing problems caused by their employees. Customers felt frustrated by the failure to resolve disputes or provide compensation for damages that arose from poor workmanship. The experiences surrounding responsiveness were also inconsistent, as some reviewers faced significant delays and poor communication when trying to address ongoing issues or corrections. Missteps included disconnecting essential home systems without notifying homeowners, leading to feelings of mistrust and dissatisfaction. Overall, while there are commendable aspects of Robert Bradway Read less