LePrevost Plumbing Heating & Cooling

The reviews reveal a strong divide in customer experiences with LePrevost Plumbing Heating & Cooling. A notable number of reviews (approximately two-thirds) express satisfaction with the company's services, praising their quick response in emergencies, skilled technicians, and overall professionalism. Customers appreciated technicians like Roger, who was highlighted for his thoroughness and care d... Read more

The reviews reveal a strong divide in customer experiences with LePrevost Plumbing Heating & Cooling. A notable number of reviews (approximately two-thirds) express satisfaction with the company's services, praising their quick response in emergencies, skilled technicians, and overall professionalism. Customers appreciated technicians like Roger, who was highlighted for his thoroughness and care during critical service calls. Many reviewers endorsed the overall reliability and quality of work, indicating a solid reputation in handling various plumbing and HVAC issues. However, a significant portion of the reviews (about one-third) spotlight adverse experiences, particularly concerning customer service and communication. Complaints ranged from rude interactions with the owner to frustrations over delayed or uncommunicative service. Specific incidents were noted where clients felt overcharged or misled, particularly mentioning unexpected charges related to travel time or additional work that was neither discussed upfront nor deemed necessary by other technicians. The review pattern indicates that, while the technical staff generally received high praise, the company Read less