Don Davis Heating Cooling & Plumbing

This contractor exhibits a stark divide between technical competence and customer service. While experience and project completion scores are solid (driven by successful emergency responses and installations), professionalism is severely damaged by consistent complaints about rude, dismissive, and condescending office and phone staff across multiple years. Pricing concerns emerge in one detailed c... Read more

This contractor exhibits a stark divide between technical competence and customer service. While experience and project completion scores are solid (driven by successful emergency responses and installations), professionalism is severely damaged by consistent complaints about rude, dismissive, and condescending office and phone staff across multiple years. Pricing concerns emerge in one detailed complaint alleging inflated labor hours and billing manipulation. The company appears to prioritize existing service contracts over new customer acquisition, which creates friction at the initial contact stage. Recent reviews (2024, 2023) show no improvement in communication issues. Read less